Frequently asked questions

How can Grove help me?

Grove has helped patients all around Australia alleviate their symptoms with natural medicine. We connect you with our expert team of Nurses & Doctors for screening and where appropriate treatment with natural medicine.

Do I need a referral?

While referrals are not required to begin your journey with Grove, we are happy to accept them if you have one.

How much are consults?

All initial and follow up consults are free for Medicare card holders. If you do not have a Medicare card, or if you don't provide your Medicare card, a $49 payment for the appointment will be required. This fee is refundable if you cancel your appointment at least 4 hours prior to the appointment time.

Do I need a Medicare card?

All initial and follow up appointments are free if you have a Medicare card. However, If you do not have a Medicare card a $49 payment for your appointment will be required. If you do not show up for an appointment, you will be billed $49.

Do you accept DVA cards?

At this time Grove does not take DVA cards. Our sister clinic Valentius offer a dedicated serviced for Veterans. Click here to head to Valentius and book your screening appointment.

Can I reschedule my appointment?

Yes, you can reschedule or cancel your appointment up until 4 hours before your appointment time to cover costs and ensure appointments stay available for patients that need them. Cancelling an appointment within 4 hours of your allocated time, or failing to attend, will attract a cancellation fee of $49.

How do I change my scripts?

Treatment options can be discussed in your follow-up appointment. If you are not yet due for an appointment. Please call our team on 02 4312 7415. Please note an additional follow-up appointment may come with a charge.

How long until I receive my medicine?

All medicines are shipped via express post and typically take 1-2 days in metro areas once dispatched. Please note dispatch times are not guaranteed.