Terms and conditions

Legal Terms of Use

This website is owned and provided by Biologics Research Institute Australia Pty Ltd ABN 52 619 487 286 (hereinafter referred to as ’Grove Health’).

Access to this website

Access to and use of this website is subject to the following terms and conditions. By using this website, you agree to be bound by these terms and conditions. Grove Health reserves the right to amend these terms and conditions at any time, without notice to you, to reflect the current range of products and policies. You should regularly check the Legal Terms of Use before using the website to keep informed of any changes to the terms and conditions.

Information on this website

This website is intended to provide information to Healthcare Practitioners in Australia and complies with the laws and regulations of New South Wales and the Commonwealth of Australia.

Nothing in this website should be interpreted as promoting any product. The website is merely a source of information about products licensed for Import by the Austrlian Department of Health, under the Regulation 5 of the Customs (Prohibited Imports) Regulations 1956 for supply of un-registered medicinal cannabis products in accordance with the Therapeutic Goods Act 1989.

Products listed on this site may only be accessed through the Special Access Scheme Category B, by an Authorised Prescriber or for use in a Clinical Trial, unless registered in the Australian Register of Therapeutic Goods (ARTG).

Restrictions on Use

You agree that you will:

use this website in accordance with these terms and conditions and will not use this website for any unlawful purpose; and not violate or attempt to violate the security of the website, nor violate any right of Grove Health.

By accessing or using this website, you will be deemed to have read, understood and accepted the terms and conditions of this Legal Terms of Use.

Script Transfer Fee

If you would like to request the transfer of your prescription from our system to a pharmacy of your preference, a fee of $49 will be applied. This fee is intended to cover the administrative costs associated with processing this request. Please be aware that we have no control over the availability of medications at the chosen pharmacy.


Grove Health will not accept the returns of medication if you have changed your mind. If the medicine is faulty or is not of acceptable quality, we may elect to return the product to the manufacturer to determine the nature of the problem. Grove Health reserves the right not to offer an exchange or refund where the medicine fault is a result of misuse or neglect.

Acknowledgment of Liability for Lost Packages

By placing an order with Grove Health, the Customer explicitly acknowledges and agrees that Grove Health shall not be liable for the cost of any lost, damaged, or delayed packages once they are in the possession of Australia Post. Possession is evident once the parcel has been scanned in by Auspost.

The Customer agrees that Grove Health is not responsible for replacing the package or refunding the cost of the package in the event it is lost, damaged, or delayed by Australia Post.

The Customer acknowledges that packages sent with Star Track are insured up to the value of $200 AUD.


All intellectual property rights in any material or content displayed on this website, including, without limitation, trademarks, logos and trade names, belong to Grove Health, its affiliates, or licensors, and are used with Grove Health’s permission. This applies to all trademarks displayed on this website, whether or not appearing with the trademark symbol (™). Nothing on this website should be construed as granting any right or licence to use any trademark displayed on this website without the prior written permission of Grove Health, its affiliates or licensors.


All text, advertising material, images, graphics, audio and other content on this website are copyright and are presented solely for your personal and non-commercial use. Other than viewing and downloading content from the website for such purposes, you do not have the right to duplicate, distribute, alter or use alternatively, these intellectual property rights without Grove Health’ written permission.


Any third party reference to any website of Grove Health via hyperlink is only permitted with the prior approval of Grove Health. Grove Health makes no representations nor warranties regarding any content published by third parties referring, by hyperlink, to Grove Health’ website.

Grove Health in no way represents that it has approved the content of those websites to which hyperlinks are provided and is neither responsible for the content of such websites nor liable for any damage or injury resulting from reliance on such content.

Warranties and Representations

Grove Health’ website and the information, names, images, pictures, logos and icons relating to it and products, are provided “as is” and on an “is available” basis.

Grove Health makes no warranties or representations as to: the continued availability of this website;the accuracy, reliability or completeness of its contents;the currency of the content of the website; the results that can be gained from the use of products; and the safety of the website or the server from computer viruses or malicious bugs.

Except for any implied condition, warranty, representation, or consumer guarantee, the exclusion of which would contravene any statute or cause this provision to be void (non-excludable condition), and to the extent permitted by law, Grove Health makes no express or implied warranties to you and expressly excludes all warranties, representations, conditions, terms and guarantees implied by statute, general law, international convention or custom, including, without limitation, any and all implied warranties with respect to acceptable quality, fitness for disclosed purpose, title and non-infringement.

Nothing contained in this website shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or copyright of Grove Health or any other third party.

Limitation of Liability

Except as provided by law pursuant to a non-excludable condition, Grove Health will not be liable for any loss or damage suffered in connection with your use, or loss of use, of this website, to the extent permitted by law, if your use of this website relates to the prescription of any product.

Grove Health will not be liable in any event for any consequential, indirect, incidental, special, punitive or exemplary damages, or any loss of profits or loss or corruption of data, damage to a computer system, loss of anticipated savings, loss of goodwill or economic loss, even if Grove Health has been advised of the possibility of such loss or damage.

You agree that Grove Health’ liability to you at law will be reduced by the extent to which you contributed to any loss incurred by you.

Grove Health’ failure to require your performance of any terms and conditions of this Legal Terms of Use shall not affect its full right to require such performance at any time thereafter, nor shall its waiver of a breach of any of these terms and conditions be taken or held to be a waiver of future breaches of these terms and conditions. No failure to exercise and no delay by Grove Health in exercising any right, remedy, power or privilege under these terms and conditions and no course of dealing, shall be construed or operate as a waiver of these terms and conditions.


The Legal Terms of Use for this website are governed by and construed in accordance with the laws of New South Wales and the laws of the Commonwealth of Australia. In the event that any of the conditions are found to be unenforceable under New South Wales law or the laws of the Commonwealth of Australia, this will not affect the remainder of the terms and conditions.

You acknowledge and agree that this Legal Terms of Use constitute the complete and exclusive agreement with Grove Health concerning your use of its website, and supersede and govern all prior proposals, agreements, or other communications.